✦ Frequently Asked Questions

Where clarity meets ritual.

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Every transaction is secured with industry-leading encryption. Your secrets—and your payments—are safe with us.

Q: Can I cancel or change my order after purchase?
A: If your order hasn’t been shipped, we can assist you with cancellations or edits. Once dispatched, your order is sealed like a contract. Please contact us as soon as possible for changes.

Q: Can I place a custom order?
A: Yes. Every piece is handmade, and we welcome your unique requests. Whether it’s a preferred crystal, a symbolic charm, or a variation in metal color—simply leave a note at checkout or email us at KK@aethergem.com.

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. From Paris to Tokyo, your pendant of power will find you. International delivery times vary but typically arrive within 10–15 business days after dispatch.

Q: When will my order ship?
A: Most items are handmade upon order. Please allow us up to 14 days for careful creation. For rush requests or ready-made inventory, reach out before ordering—we’ll do our best to align with your timeline.

Q: How do I track my shipment?
A: Once dispatched, you'll receive a tracking link via email. If it’s not in your inbox, check your promotions/spam folder—or contact us.

3. Returns & Exchanges

Q: What is your return policy?
A: We offer a no-questions-asked return & refund policy. However, we kindly ask that if it’s not right for you, return it as soon as possible, in its original condition and packaging (including any complimentary gifts). Our energy is shared with care—we ask that you do the same.

Q: How do I initiate a return or exchange?
A: Email us at KK@aethergem.com with your order number and request. We’ll provide return instructions right away.

Q: Who pays for return shipping?
A: We cover return shipping in case of defects or wrong items. If the reason is preference-based, we kindly ask customers to cover return postage.

Q: Can customized pieces be returned?
A: Yes. Even custom items fall under our unconditional return policy—because your peace of mind matters more than policy.

4. Product Details & Care

Q: Are your crystals natural?
A: Yes. We use 100% natural crystals, ethically sourced and hand-selected. Each one is unique, with subtle imperfections that echo their journey through the earth.

Q: How should I care for my jewelry?
A: Avoid water, perfume, and harsh chemicals. Store in the velvet pouch included. To cleanse the energy, we recommend placing your piece under the moonlight or using the energy-cleansing stone provided.

Q: Will I receive the exact item shown in photos?
A: As each piece is handcrafted and every crystal is unique, slight variations in color or formation may occur. This is not imperfection—it’s individuality.

5. Customization & Gifting

Q: Can I customize my jewelry?
A: Yes. We offer crystal substitutions and accept special accessory preferences. Simply leave a note at checkout, or email us to confirm.

Q: What’s included with my order?
A: Every piece arrives in a ritual-ready box, accompanied by:

  • A crystal seed bead necklace and leather cord necklace

  • One sacred candle and a Palo Santo stick

  • Pure cedar for protection

  • A vintage velvet cloth

  • An energy cleansing stone
    Each detail is curated to elevate your experience—because unboxing should feel like initiation.

Q: Do you offer gift packaging or messages?
A: Yes, every order is wrapped with gifting in mind. If you'd like to include a personal message, let us know—we’ll handwrite it on your behalf.

6. Brand & Philosophy

Q: Is this just jewelry?
A: No. This is intention, heritage, and consequence—disguised in crystal. We create artifacts, not accessories. AetherGem is for women who don’t just wear power—they enforce it.

Q: What makes AetherGem different?
A: We don’t follow trends. Every pendant is crafted as a sovereign symbol—made to correct history, enforce silence, or resurrect your name from the footnotes. You won’t find this feeling elsewhere.

7. Contact & Support

Q: How can I reach you?
A:
📧 Email: KK@aethergem.com
💬 Contact Form: Available on our website footer
We reply swiftly—usually within 24 hours. You’ll never be left wondering.